FAQ's

Frequently Asked Questions

Have a question? You can find the answers to most common questions we get asked by our customers. If your question was not answered below (and even if it is but you need further clarification) please don’t hesitate to get in touch with us.

Do you have any wireless router Recommendation?

Here are some solid routers for different budgets and needs:
Small Home - TP-Link N300
Small Plus Home - Tenda AC1200
Medium Size Home - Linksys MR8300
Large Home - TP-Link Deco M5

I only need internet service for a few days. Can CamTech help me?

Absolutely. We have cost effective plans to provide high-speed Internet Access for temporary events. Please contact us for details and pricing.

What areas do you service?

CamTech services the entire county of San Diego and some parts of Riverside and Imperial Counties . Please see our service area page for details.

How much does fixed wireless internet service cost?

We have packages the fit any budget and needs. Please see our pricing page for details.

What is a site survey?

A site survey helps us determine if the signal distributed from the towers can be received at your location at a good signal strength level. Scheduling a site survey with us does not obligate you to purchase our services. It helps us determine if we can service your location.

What is the difference between download and upload?

Download refers to traffic which comes from the Internet to your computer. Upload refers to traffic which goes from your computer to the Internet. The vast majority of end–user Internet traffic is comprised of downloading.

How long will it take to set up service with CamTech?

We can typically have the service installed within week of you placing an order and us completing the preliminary site survey. The actual install could take about two hours.

Does the weather affect the services?

Because of the frequency and the redundancies that are being used, rain has only a negligible effect on the wireless signal.

Is it difficult to increase my speed?

Increasing your bandwidth (speed) is easy, simply give us a call and we can increase your speed. In most cases we can do it within 72 working hours. We do limit plan changes to one per billing cycle.

What service limitations apply?

Services like Web hosting or hosted services such as camera, gaming server, peer-to-peer, etc., that require static IP address are not supported. CamTech Broadband Internet is not compatible with some steaming services (HULU Live and YouTube TV) that required your internet IP location to remain fixed in order to offer local channel programming. Please check with your TV service provider.

How does you 15 days free tryout works?

After the install you will have 15 days to tryout your selected plan for free. If you dissatisfied with the service you can cancel it by emailing us at: cancel@camtechbroadband.com. This must be done at least three (3) working days prior to the of tryout period.

What is you cancellation policy?

We have no long term contracts (month to month) unless specified. Send your cancellation request via email to: cancel@camtechbroadband.com. This must be done at least three (3) working prior to the end of your billing cycle

Are there any cancellation fees?

No! However, all equipment must be return in good shape. If equipment is not return un-damage, a reasonable fee may be charger.

How much does fixed wireless internet service cost?

We have packages the fit any budget and needs. Please see our pricing page for details.

What is the difference between download and upload?

Download refers to traffic which comes from the Internet to your computer. Upload refers to traffic which goes from your computer to the Internet. The vast majority of end–user Internet traffic is comprised of downloading.

How Do I review your business in Google?

For your convenience we are placing a link here: https://g.page/camtech-broadband/review?gm

Why does Hulu Live does not work with CamTech?

CamTech is not compatible with some steaming service (HULU Live and YouTube TV) that required your internet IP location to remain fixed in order to offer local channel programming. Please check with your TV service provider.

Why does Hulu Live does not work with CamTech?

CamTech is not compatible with some steaming service (HULU Live and YouTube TV) that required your internet IP location to remain fixed in order to offer local channel programming. Please check with your TV service provider.

Can I get an an static IP address from you?

Unfortunately, the system can only assign you a dynamic IP address.

Where do I mail my payment to?

CamTech Broadband
1039 D Street
Suite #8
Ramona, CA 92065

Ramona, California

760-654-5212